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Leave a review of Bigpipe

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, easy sign-up, and great online service. So if you’re after naked broadband internet with no data caps – get Bigpipe. It’s internet the way it should be.
 
At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.
 
Honestly though, when was the last time you actually used your landline? And who on earth uses ISP–provided email these days? Why waste your money on all that? Spend it on the important things, like getting a fast and reliable internet connection with no data cap.
 
Bigpipe. Nothing but broadband.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.6
Reliability 7.5
Speed 6.9
Support 5.7
Features 6.2
Value 6.9
Average from 47 reviews
Showing 16-20 of 47 items.
2019-01-31 21:47:58
Steve Gorrie 7.6
Excellent value for naked provider.
Pros
Good value and reliable internet
Cons
No phone support is a definite minus
2019-01-10 23:23:41
Anthony 3.6
Unfortunately Bigpipe started off awesomely but for what ever reason Spark have folded it into their normal regime of poor support and performance. They were a top performer a couple of years ago, but these days support is level 1, slow and pointless. Their pricing has also been unable to compete with other providers plans. Typical Spark - produce a good product then let it rot.

Give it a miss and try to find a Kiwi owned brand.
Pros
Bigpipe no longer has any positives, it's pricing means it's no longer competitive.
Cons
Support has been rolled into the Skinny/Spark helpdesk = poor experience.
Pricing is not competitive.
Service side outages have increased.
2018-09-28 08:23:07
Theo 4.8
Terrible speeds, slow all the time with high ping.

They said that it could be slow at peak times, but never had slowdowns at peak times with other providers
Pros
Didn't have any issues with the network going down
Cons
Slow internet all the time (even at "off peak" times and we're paying for fibre)
2018-05-28 12:37:13
Tracy white 10.0
I'm not good with technology so broadband compare were a great help, hooked up with bigpipe on the same day, I'm on a budget so I found bigpipe best for me and still have unlimited WiFi :-)
2018-05-04 23:37:44
Cory 8.8
Great low-cost and reliable provider. BYO router good option for reducing E-Waste. Email Support only.
Pros
Reliable service. Have had no outages or speed issues.
Support team have been helpful
Good pricing and easy billing.
Cons
Email support only is generally good until you don;t have online access. Was able to use mobile internet to try and diagnose issues.
Had difficulty setting up own router (Linksys AC1600) onto Bigpipe. They do have setup instructions for popular models, but mine was not on that list. Eventually fixed via email conversation and trial & error. ...read more
Showing 16-20 of 47 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
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Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
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