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Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.8
Reliability 5.0
Speed 5.8
Support 3.6
Features 4.9
Value 5.0
Average from 107 reviews
Showing 1-5 of 107 items.
2020-09-22 09:52:04
CD 2.6
Very bad customer support. I was lucky that they couldn't migrate my broadband and therefore I had the opportunity to go to another ISP.
Pros
Cons
Customer Support, Service
2020-09-22 06:54:31
Sarsha Waite 3.8
0 customer service. Absolutely useless and double charged me this month for a service that might or might not work!
Pros
Cheap
Cons
impossible to use on the daily
Read a response from the ISP
September 22, 2020
Response from the ISP
Hello Sarsha, It's unfortunate to see we didn't meet your expectations. We can't fix the past but you have our commitment to serve our customers better. Our main communication channel is via Live Chat, you can visit our website and talk to our designated Account and Technical Support. Cheers! - The Team @ MyRepublic
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2020-09-20 13:57:05
Anon 2.4
Garbage ISP, has little to 0 customer service and will DC daily...
Pros
Cheap and when it works its fast
Cons
Will dc at least once a day if not 4-5x could be for a few seconds could be a few hours...
Read a response from the ISP
September 22, 2020
Response from the ISP
Hello there, we're sorry to see you gave us a negative review. We would love to take this opportunity to help you with your technical issue. Our designated Technical Support can be contacted via Live Chat on our website. Regards. - The Team @ MyRepublic
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2020-09-16 08:49:07
Erik Petersen 5.8
I've had annoying problems from the start arranging direct debit payment for the bills. They told me everything was set up but when I phoned the bank to check nothing was in place. So I phone them back & they didn't correct anything & I received a penalty for not paying in time. This however was sorted but I had to pay that bill with my credit card which I didn't want to do in the first place & this has happen again the following month. Not good enough!!! Also the phone landline cuts out from time to time so did the wi-fi at one stage. ...read more
Pros
The chat person is polite.
Cons
You cannot contact them by phone to sort things out! They don't listen to your complaint. My problem wasn't fixed.
Read a response from the ISP
September 22, 2020
Response from the ISP
Hello Erik, thank you for posting your feedback. We're sorry to know that you've rated us 1-star. We can't fix the past but you have our commitment to serve our customers better. We can see here that your account is already terminated, we sincerely wish you good luck with your new service provider. Regards. - The Team @ MyRepublic
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2020-09-10 09:19:34
RAPHAEL AJAYI 3.0
This has been a very sad experience for me. I have had this since June, 2020 and there is no week that goes by without me reaching out to support to complain of not being able to use my service. I am having to default to using my mobile data instead
Pros
None
Cons
This is a sad excuse for a provider
Read a response from the ISP
September 14, 2020
Response from the ISP
Sorry to see you gave us a negative review, Raphael. We are looking into this issue and hope to resolve it promptly and accurately. A Support teammate will update you shortly. Thank you! - The Team @MyRepublic
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Showing 1-5 of 107 items.
MyRepublic is serious about Gamers
Aug 19, 2019
MyRepublic is serious about Gamers
Check out why MyRepublic Gamer is #1 in download performance on Steam - for a limited time, new customers that sign up to Fibre Gamer will receive a free speed upgrade and an upgraded router to take advantage of MyRepublic’s fastest ever plan.
MyRepublic People's Choice
May 2, 2019
Congratulations! MyRepublic are Consumer NZ’s People Choice Award for 2018
Congratulations to MyRepublic for being awarded the Consumer New Zealand’s People Choice for 2018 for internet service providers! 
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
Is the future of traditional broadband in jeopardy?
Dec 13, 2018
Is the future of traditional broadband in jeopardy?
The verdict is in – and copper-based broadband in New Zealand has a firm expiration date. The Commerce Commission this week announced that it is seeking feedback on a proposal that will govern Chorus’ withdrawal of copper-based internet services.
Naked Broadband
May 31, 2018
Naked Broadband
If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?
SPOTLIGHT: MyRepublic - Best Gaming Broadband Provider
Dec 11, 2017
SPOTLIGHT: MyRepublic - Best Gaming Broadband Provider
The second in our 'Internet Providers in the Spotlight' series covers MyRepublic, recently named Best Gaming Broadband Provider in NZ at the Broadband Compare Awards.
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