MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Reliability	5.2
Speed	5.9
Support	3.8
Features	4.9
Value	5.1

Average from 99 reviews

Showing 1-5 of 99 items.

2020-07-01 18:04:28

Brian 1.0

Absurdly terrible customer service, and technically utterly incompetent. 6+weeks of different/wrong answers on minor fibre install issue. Changed providers because they couldn't sort it with Chorus, and had no procedures to follow up - new provider fixed it in 48hrs! 30+min internet chat wait times, because they won't let you call them once you're a customer, and the chat doesn't even work properly half the time.

Pros

Literally none

Cons

Abysmal customer service, incompetent, no follow through with Chorus

2020-06-20 18:39:58

Tom Drummond 7.6

Good ISP. Others are now as good for less money.

Pros

Does what it says on the tin. Very reliable,

Cons

Price

2020-06-19 08:43:48

Geoff Cederman 2.4

Absolutely Abysmal customer service, No ability to contact My Republic for issues outside a chat window and you frequently get cut off or forgotten while using the chat window. I have had an ongoing issue for over a month where I requested a land line which was provisioned but is not active, when phoned it says the number you have called is not assigned. I am being charged for the landline and have tried over and over to get it fixed but no one is interested. If I could give ...read more

Pros

Good internet speed

Cons

Everything else! and their customer service sucks

2020-06-11 10:32:10

everson 2.2

Terrible. Started with VDSL account then Fibre. VDSL was far superior. Fibre buffering was constant and wifi signal strength varies from moment to moment. No call center available! Customer service frustrating and ridiculous. They wouldn't let me return to VDSL so I Broke my contract as service not fit for purpose.

Pros

Vdsl was great

Cons

no phone call center, fiber buffering

2020-05-24 12:47:08

Paul McKinley 4.0

After 2 years of moaning about their service I have finally decided to kick them into touch and try another provider. I don’t recommend anyone using this provider. I’m paying for high speed unlimited fibre and I’m not getting anywhere near value for money. You can’t talk to them you have to online chat if that’s at all possible. The only good service they do seem to possess is taking your money on time.

Pros

None

Cons

Everything

Read a response from the ISP

May 25, 2020

Response from the ISP

Hello Paul, it's unfortunate to see we didn't meet your expectations. However, our technical support can be contacted via Live Chat and if we deemed that an outbound call is necessary, we will request for one at the best time suited for you. Regards - The Team @ MyRepublic.

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Showing 1-5 of 99 items.

Aug 19, 2019

MyRepublic is serious about Gamers

Check out why MyRepublic Gamer is #1 in download performance on Steam - for a limited time, new customers that sign up to Fibre Gamer will receive a free speed upgrade and an upgraded router to take advantage of MyRepublic’s fastest ever plan.

May 2, 2019

Congratulations! MyRepublic are Consumer NZ’s People Choice Award for 2018

Congratulations to MyRepublic for being awarded the Consumer New Zealand’s People Choice for 2018 for internet service providers!

Mar 31, 2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

Dec 13, 2018

Is the future of traditional broadband in jeopardy?

The verdict is in – and copper-based broadband in New Zealand has a firm expiration date. The Commerce Commission this week announced that it is seeking feedback on a proposal that will govern Chorus’ withdrawal of copper-based internet services.

May 31, 2018

Naked Broadband

If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?

Dec 11, 2017

SPOTLIGHT: MyRepublic - Best Gaming Broadband Provider

The second in our 'Internet Providers in the Spotlight' series covers MyRepublic, recently named Best Gaming Broadband Provider in NZ at the Broadband Compare Awards.