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Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.4
Speed 8.0
Support 8.6
Features 7.7
Value 8.1
Average from 69 reviews
Showing 1-5 of 69 items.
2020-05-24 14:16:53
An IT Professional 3.8
NOW Broadband simplify the process for your average person to connect to the internet. Some anecdotal evidence suggests that they have user-friendly customer support, however I have yet to identify truly useful support.
Their after-hours phone support is not support at all - more secretarial than anything as they are apparently unable to fulfill even the most basic service requests (i.e. Report network status), they appear to be there simply to act as a human voicemail.
I am sure their technical team have an idea what they are doing, however, their business model is to wrap their customers in bubble-wrap by preventing them from performing any configuration of their own devices. Their modems are locked-out by default, meaning you are fully dependent on their staff to perform even the simplest tasks, who as mentioned earlier, are only available at certain times of the day.
This dependence could be considered a security risk, as even changing the WiFi password requires going through them.
Lastly I'd like to note that unlike most other ISPs in NZ, NOW does not have a tool to report their network status, making it difficult as a potential customer to identify service reliability, and also difficult for an existing customer to identify the origin of connectivity issues.
...read more
Pros
Simple connection for simple people.
Cons
Limited support availability; Built-in dependence on their team for simple tasks; Lack of transparent processes;
2020-05-17 11:41:32
Sylvester 10.0
Very prompt and effective communication. Highly knowlegable technical support.
Pros
Prompt response; knowledgeable CS and technical staff.
Cons
None at this stage
2020-05-06 14:37:54
Pauline 7.0
Moved to NOW 4.5 yrs ago after being hugely mucked around by previous landline and internet provider. BEST DECISION EVER! Have moved and installed fiber recently and still fantastically fast, efficient service
Pros
Local call centre, fast phone answering (no being put on hold or in a queue) easy to understand call centre operators, obliging, patient teckies, brilliant followup to check everything is OK
Cons
None
2020-04-07 16:51:45
Scott Charlton 9.2
I have been with NOW on the 900/400 fibre plan for about 5 yrs now. NOW helped me set up my Apple Time Capsule as my router and WIFI and when I subsequently found I wasn’t getting the speeds I expected, NOW sent out a technician who assessed the situation, added a new router attached to my Time Capsule and all has been well ever since. I have made 1 call to NOW since then and that was purely just to see if there were any more appropriate plans for my usage which there were not. Absolutely Fantastic Service ...read more
Pros
Super fast reliable internet and an excellent after sales service. Easy to het a human on the phone line. Nothing is ever a problem.
Cons
Can’t think of any at the moment.
2020-04-04 13:01:24
Valerie McClure 10.0
Great support during Covid 19 contacted Now accounts late at night received answer early next morning. Great to have such immediate response during the lock down. Thanks NOW NZ TEAM
Showing 1-5 of 69 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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