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Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.4
Features 7.7
Value 8.0
Average from 116 reviews
Showing 6-10 of 116 items.
2021-01-31 14:32:03
Michelle Johns 8.0
Have been with Now for five years and they have always been great.
Pros
no
Cons
no
2021-01-21 09:10:09
Joanne Setu 8.0
Have been with NOW for nearly one year and are happy with it. We have used customer support once and the solution was simple but tech support had to talk me through what I had to do over the phone. He managed to do this without making me feel like an idiot which was appreciated.
Pros
Local feeling company, fair rates. Quick responses.
Cons
Our broadband can be a little laggy sometimes.
2021-01-05 11:21:40
Kimberly Spillman 3.6
Most appalling customer service I've experienced. Ever. Tech support couldn't answer my questions, was insulting me, pretending like I wasn't competent and I asked to talk to his manager. Tech support hung up on me.
Pros
Speeds can be pretty good.
Cons
Tech support doesn't listen and they blame others for issues on their end with non-nonsensical arguments.
2020-12-30 17:38:03
john gary lomax 8.8
Good service
2020-12-23 07:57:56
Paul Stevenson 8.6
Really fast service, communication great, set up a piece of cake. What more can you ask.
Showing 6-10 of 116 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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