Got questions? Call us: 0508 2COMPARE (0508 226672)

Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.4
Speed 7.8
Support 8.5
Features 7.6
Value 8.1
Average from 62 reviews
Showing 1-5 of 62 items.
2020-03-24 21:49:09
Lynda taylor 9.8
Fantastic customer service . Great communication re. Covid 19, given in a friendly caring way.
Highly recommend
2020-03-20 09:28:03
Gerald Bunn 10.0
Could not ask for better quick friendly response to any questions or help with any problems I might have had
Pros
The best ISP I have ever been with
Cons
Nil
2020-03-19 11:17:10
John Sayer 9.6
Very friendly and can do anything better than the big boys.
Pros
Can do anything the big boys can
Cons
nothing
2020-03-10 13:03:12
Denis Francois 9.0
Have just joined as sick of non-service from Spark
Pros
Support speak english and very obliging
Cons
So far all good
2020-02-25 14:48:13
Louise 7.0
Our phone line wasn't working properly. And a call through to support at the weekend received the advice that the best people to help with our query would be in the office Monday. I was very happy to receive a call from the team early on Monday, our issue was referred to Chorus, and it's already fixed (by Tuesday afternoon). We came to now after so many issues trying to revive actual customer service from a couple of NZ's biggest providers. The few times we have needed from NOW have been excellent. Thank you! ...read more
Pros
Exceptional service. I don't EVER have to chase the team at NOW to do their job!
Cons
I wish you had a mobile phone offer too.
Showing 1-5 of 62 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE OFFER
Unlimited Fibre 100 - ONLY $62.95/mth
Terms and Conditions apply
offer
Special Offer - Get 2 months FREE
broadband on a 12-month term
with Skinny Unlimited Broadband
offer
Get $200 CREDIT and
Free Amazone Prime for a year*
Limited-time offer