Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 March 2026

blair 1.2

I have to agree with all the other reviews. What you need to know: 1. customer service is terrible at best. you can only chat with reps via the app. you have to keep the chat as the active screen on app (no multitasking). if you aren't present for 30 seconds they will drop the chat and back you go to the end of the cue. 2. they said they would do something but didn't. which would require a 2nd chat to follow up.
I am looking to endure the pain of switching to another ...read more

Pros

maybe the price

Cons

Is your sanity worth the $10/month savings if you need support?

29 March 2026

Cate Gamlen 1

I have been with 2 degrees for over ten years, and I am leaving them as soon as my contract is up. Their customer service sucks, and their broadband is worse than useless. Also, I had to move house, and when that happened, I was 300 dollars in credit with them, but during that process, they tried to tell me that I owed them 300 dollars; they even went so far as to try to take that money from my bank account. Thankfully, it didn't work. But it took 6 months of fighting with th ...read more

Pros

NONE!!!

Cons

Can't trust them, customer service terrible and broadband constantly dropping.

06 March 2026

Murray sargison 1

This company has left us without internet access for 3 days now and all we get is std emails.for an IT provider would be worst customer service I've ever dealt with.

Pros

None

Cons

Service

03 March 2026

Jo 10

Great service dealing with locals.

Pros

Great reliability and service

Cons

Would prefer they offered more modem choice

27 February 2026

Vivienne Patterson 10

Can’t believe the exceptional support for this service. Anton talked me through the options. Gave me help selecting an appropriate router and spent more hours than he should talking me through the setup. The referral to Chorus went smoothly and setup was completed before the start of the service started ready to go. I have no hesitation in recommending this service.

Pros

Great service

Cons

Didn’t fine this service early enough

24 February 2026

Lynda 8

Iused Nrtspeed when I lived a mobile lifestyle. Great coverage everywhere I went. I'm now living a settled lifestyle. Amazing speed where I am ( rural, Nth Canterbury) Customer service is fantastic. They do whatever it takes to solve a problem

Pros

Reliable, fast, unequaled customer service

Cons

...none...

21 February 2026

Brook 1.6

They have terrible service and make it impossible to contact them if you have an issue or want to cancel. They only take messages by internet chat, so if your internet is out with them, you are unable to contact them. Provided router barely covers a single small room, and connection often drops out. The speed is slower than the advertised plan. Their prices rise frequently despite poor service, and they constantly email asking for you to refer your friends even though their service is terrible.

Pros

Provides a router

Cons

Poor communication, poor service, bad router, high prices

21 February 2026

Mike Hamer 10

Great and reactive support, got me online in no time and for the cheapest price around! I was looking for a no-commitment internet plan at a good price, and that's exactly what I found at Hyperline!

Pros

Bringing your own router! Easily got set up with a Ubiquiti system :-) Happy that I didn't have to settle for a lower performance system from a different ISP.

Cons

None

18 February 2026

Russ 3.2

I moved from One to save some $ and had a nagging feeling it would bite me. It did. Lost sim cards, errors setting up my mobile account, over charging and a completely outdated service model where you have to repeat your issues over and over.
3 months in and still experiencing incorrect billing and no record of my last 5 conversations with them. I am cutting my losses and moving on.
Mobile network is fine but they piggy back off 2 degrees so not much for them to do.
AVOID ...read more

Pros

Nuthin

Cons

Everything

09 February 2026

TC Lin 8.6

due to Upgrading they are increasing 4 bucks on top of my current $100 plan. I decided to cancel my plan with out Termination fee.

Pros

very Reliable!

Cons

Dont like how the price changes during on going plan.

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