Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.6
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 566 reviews

Showing 56-60 of 566 items.

2024-05-15 18:07:21

Ronald Minnaar 8.6

The telephonic support is very very good and product knowledge just as good.

Pros

No problems since the problem has been rectified

Cons

No cons thus far

2024-05-11 11:18:38

Paula 10.0

I was a client for 2 years and only cancelled my account because I moved to a place that already uses another provider. The whole process was very smooth, from installation to closing. I've never had any major problems, but whenever I contacted client support, the was a super friendly staff there to help, either by phone or email.

Pros

Support, speed, value for money

Cons

Contact via email could be faster to provide a reply

2024-05-10 15:10:49

Mark Hutchinson 10.0

Fantastic customer service - there best I have had with any utility provider. Recently updated plan and got new router - router arrived in less than 24 hrs. Some glitches with new plan ironed out with helpful staff.

2024-05-09 17:04:58

Peter 9.8

We have been with NOW as our home internet provider now for over five years and have never had any problems or complaints. Their customer support is superb - real people to talk to as well as prompt responses to email inquiries.

Pros

Great customer service and customer loyalty diounts.

Cons

None

2024-05-04 17:14:35

Chris 8.4

Great phone service when we faced an internet outage.

Pros

Cons

Showing 56-60 of 566 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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