Skinny

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Reliability	5.7
Speed	5.7
Support	5.1
Features	5.0
Value	6.6

Average from 89 reviews

Showing 6-10 of 89 items.

2023-01-05 09:26:11

Kim 7.0

I have been overcharged a month (December) as had cancelled year contract. Last payment November. I have messaged (chatbot) emailed and finally tried phoning 30th Dec. Was told would receive email confirmation within 24 hours.
Have copies of all my time spent going round in circles using above contact - shall I screenshot them for you? On here publicly.... Plus 25 minutes on phone. I shall Invoice your company for my time.

Pros

Cons

Pathetic Customer Service. No Stores.

2022-09-16 14:18:21

Nirav 3.4

very very poor customer service. Rude and senseless staff employed by this company

2022-04-04 12:01:23

Joshua Kerr 4.6

Team didn't listen to any of the numerous times I told them we had a ONT already installed and went ahead to treat it like a new connection. Basically they wasted a week and even after several calls and emails they still got it wrong, the result was that I had to cancel my connection as they ended up being unable to provide the service.

Pros

None

Cons

Service, Lack of Technical Expertise, Intentionally understaffed customer service

2022-02-23 08:38:37

Rosie 5.0

Faulty modems and no refunds. Negligence at it's finest.

Pros

They will allow a grace period of 2weeks to pay your bill

Cons

Huge muck arounds. Website doesn't show no easy access to information when they continuously give faulty modems

2022-01-18 12:07:35

Julie Watts 4.0

We had skinny service at a business location and home. They were the most difficult to deal with to close the accounts when we moved. We ended up paying for service months after requesting cancellation although initial contracts had completed. We would not recommend skinny. The broadband was fine, the service behind it lacking.

Pros

Reaching a live support person is very difficult - email contact only

Cons

the broadband service is fine but the service behind it is lacking dont save a few dollars for a lot of expense in the end

Showing 6-10 of 89 items.

27/03/2019

Share No Evil browser extension launches to tackle online terror in NZ

NZ Compare is proud to support Share No Evil. Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa. With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.

12/09/2018

SPOTLIGHT: Skinny

Check out our latest Spotlight on Skinny Broadband. Skinny offer a stripped-back wireless broadband service.

6/12/2017

Broadband Deals for University Students in NZ

We’re very fortunate that the big Universities in New Zealand are now all fibre broadband enabled. All well and good when on campus… but what about in your digs? Check out these Student broadband deals for 2018

15/03/2017

Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)

Internet providers in New Zealand offer different connection options to broadband subscribers. These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.

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