Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 September 2024

Gareth Smart 2.6

Terrible support - sometimes impossible to get in contact with anyone. Speed was much slower than advertised and I was not offered timely support to fix it. When I asked to cancel on a fixed date they instead disconnected me on an earlier date without any warning.

Pros

Cheap, you can leave within 30 days if unhappy

Cons

04 September 2024

Jack 8.8

Fantastic service, customer support always ends up turning into a very friendly, informative conversation. Couldn’t be happier with the isp. Every issue I’ve had is resolved the same day

Pros

Cons

01 September 2024

Jake T 5

Had been a Spark mobile customer for 10+ years, but that made no difference in declining (with no notice) my routine FibreMax connection request to a newly purchased property. I just never herd back. Wasn't until I made contact, 5 days later, I was told an Admin error meant my request was declined days earlier! Even when I tried Re-submitting request, they simply defaulted to previous result, didn't even recheck or try fix their error, just straight NO!

Pros

One NZ connected service next day and happily transferred all mobile plans over too!

Cons

Absolute worst customer service Ive ever experienced. Didn't entertain my efforts to rectify situation, and made no attempt themselves!

26 August 2024

Natalie 9.6

Easy to switch from previous provider. 50Mb fibre works well for 1 person household.

Pros

Cons

26 August 2024

Jiju Mathew 7

Very fast setup and good speed

24 August 2024

Michael Pomeroy 7

Just the best customer service made it so easy to connect friendly people who listen and don't read off Q cards happy to be back

23 August 2024

Cooper 10

Exceptional high speed Internet, prompt and friendly staff/service. The only company I’d use for my network needs

Pros

Cons

22 August 2024

Valerie Stace Chadwick 8.4

I've been with NOW for several years. I've always had superb service whenever I've had a query. I love that they are NZ based and a real person always promptly answers my call

Pros

Kiwis serving kiwis

Cons

Would like to have option of having my mobile with them

22 August 2024

Amanda 10

Best customer service ever, nothing is a problem, everyone is so helpful and the internet service is excellent and reliable.

Pros

Cons

21 August 2024

Nathan 8.2

Really easy to set up and a good price

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