Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 July 2024

Alicia Warren 2.8

Internet constantly drops out. Very frustrating.

Pros

Cons

Internet constantly drops out. Very frustrating.

15 July 2024

Dan 4.8

Is a good ISP that's reliable but value isn't worth it unless they're running a sign up discount. Was with them for a few years and didn't offer any kind of loyalty discount, increased our prices without warning.

15 July 2024

Jenni 8

Great Company
Great Service
And they answer their phones with a real person!

Pros

Cons

07 July 2024

Hugh 5.6

Unfortunately, they were Actrix who were the absolute best of the ISPs for home and small biz

Pros

Mostly reliable, speeds near to advertised

Cons

Support not what it was. Value drops with the onus on the customer. In general, not Actrix.

07 July 2024

Prasad 9.8

I have been using Now for last one year. The servise has been excellent. I have no hesitation to recemend to any one.

05 July 2024

Albert 8.6

First little issue in 6 months: All sorted out with friendly communication and a very fast technician visit. Way better than any of the providers I had before. Highly recommended.

Pros

Easy communication and efficient support team

Cons

None so far

03 July 2024

Geist 1

Nova is a story in how not to do things.
It has been over a week of being connected to them for fibre. To rephrase, I have been a week without internet.

In this week, I have phoned them up multiple times to try and get connected. They are absolutely no help. They tell me that a technician will call me back. I have yet to get a single call back from a technician.
Also, they don't even know if I'm on copper, or if I'm on fibre, which instills a mountain of confidence.

Pros

Lol. Lmfao.

Cons

I'm paying for a service that I don't even get. I don't think anyone there knows what they're doing. Terrible customer service. Hours are standard 8.30 to 6 pm, so good luck if getting in touch with them if you're employed.

27 June 2024

Maurice 9

Grateful for the support and service

Pros

Cons

24 June 2024

Scott Cleaver 8.2

Good service from day one

20 June 2024

Samantha H 7

Easy sign up no hassles very supportive, good price for service never had an issue with modem or no internet unless the obvious issue a power outage.

Pros

Responded to my email with good news and are very kind deal with worth the wait I guess :)!

Cons

Wasn’t an emergency but to talk to someone about a resign of a contract wasn’t able had to email and took over two weeks for a response I understand the lines were very busy that day/week was just annoying at that time.

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