Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 July 2023

Damod Phil 10.0

Answered all my questions and provided a discount on my request. friendly and help ful

06 July 2023

Doug 10.0

NOW is the ideal Kiwi ISP, locally owned and operated, and it shows. In every interaction there’s expertise and a level of care you just don’t get from megacorps.

Pros

Great service, even better customer service.

Cons

Never had a problem in over 5 years

03 July 2023

Lily 1.0

We have experienced very poor internet connection since January 2023, and had no internet connection over 48 hours recently.
We have found out that our neighbours’ internet works well. So we would like to switch to another provider. But the Farmside would let us go unless paying a disconnection fee, as our contract is due 21 September 2023. The manager of the Farmside talked to me unfriendly on the phone on 3 July 2023.

02 July 2023

Julie 8.2

Best feature, call centre in NZ and local for me. Fast answer when calling. Tech advice excellent and they call to the house when needed.

30 June 2023

Gerard fleming 9.2

Highly recommend this service very friendly staff and excellent service

Pros

Excellent service

Cons

None

28 June 2023

Marlena 9.6

I can't rate now enough. There service and staff on standby to help should you ever need it. I've been with them gosh I can't remember 2 yrs and in that time only had to call once which was recently and they bent over backwards to try help me. Turns out they couldn't only because my router I brought with me from another company and although it's locked down and I originally had all information for it, I've currently lost the information and contacted the previous company to g ...read more

28 June 2023

Davis 10.0

Tech support is great—excellent response speed and competence. I was having speed issues with my previous provider, and they just could not sort it. I decided to move to another provider. Rang Hotshot and they told me it was my outdated router causing the bad experience and changing ISPs would not solve it unless I used a decent router. I appreciated their honesty and then decided to switch to Hotshot and get their Wi-Fi 6 routers. All the problems just disappeared, and it wa ...read more

27 June 2023

Fernando Frick 9.4

I've been staying with Hotshot for a year and never had an issue. They have the best price plans in the country. Respond to your inquiries very quickly either by email, chatting tools, or phone calls. I always get a real person within 1 minute to help me with my query. This is the thing differentiating them from some providers who just leave you hanging with your phones for hours. Henry is the best guy.

Pros

Cons

26 June 2023

Forbes Meehan 2.2

EzyKonnect is absolutely hopeless I would definitely not recommend them to anyone. Internet is always dropping out and Kevin always blames others for the outages. When it’s working it’s fine but increasingly it is unreliable and not worth having.

25 June 2023

Zac 6.2

Prices continue to be increased which has me looking for a service change. Realised I am being charged more for 100/50 than most companies are charging for 300/100! Poor value for money these days so am definitely changing providers

Pros

Has worked without issue for three years.

Cons

Poor value for money.

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