Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 May 2023

Peter Lord 5.0

Terrible onboarding experience.
Despite asking for my previous provider's account number, NOW did not initiate the cancellation process, resulting in me paying as a result of a much longer cross-over period.

On setting up, they did not provide sufficient information to transfer to NOW's fibre - support had to be contacted for this to made clear. Only noticed because I was monitoring the daily traffic use on each account.

Pros

Cons

Not a signatory to the Fibre Customer Transfer Code, and can't be bothered doing it.

01 May 2023

why 1.0

Don't go here. They will steal all your cash. Not recommended

26 April 2023

Brian Field 9.8

Nowmail really made the change to fibre a really easy process, They answered the phone very quickly and sorted the change over quickly.

Pros

Cons

17 April 2023

Avery 9.2

Have used BigPipe since I started paying for my own internet way-back when. Never ever have I had issues with connectivity, download speeds, upload speeds or anything else. Highly recommend.

Pros

Fast connections, easy set-up, great support team

Cons

On the pricey side in the current market.

16 April 2023

Scott 4.6

Terrible internet can't even watch low quality videos so slow and alot of glitches. Can't even get reception if there's clouds or showers

Pros

None

Cons

Slow, hardly works, and expensive

15 April 2023

Hamish 6.4

They are good for phone customer service but they are really slow by email sometimes it takes like a week or days to hear back from them and they are happy to cancel my internet without trying to take me back they are happy to give me a customer credit and that's it

And if you going to get the customer credit you be given a year but if you don't renew it they will charge you fully on your last month even if you are still on contact with them that's really poor

Pros

good customer service by phone and good speeds

Cons

customer credit only last for 11 months not 12 months and poor email from them

13 April 2023

Harbinder Gill 10.0

It was a delightful experience communicating with the staff of Now. We were particularly impressed by their commitment to work, professional conduct, cheerful demeanor & above all a display of positive & helpful attitude. We would strongly recommend Now fibre to one & all. Well Done & Keep Up the Excellent Show!!!

12 April 2023

Wayne 9.0

Quick and easy to set up. All queries I have had over the last 2 years have been dealt with quickly and efficiently.

Pros

Good value for money, reliable internet. Fast efficient help when needed

Cons

When my initial contract was up my monthly fee went up automatically. However when I queried this, I was offered a loyalty discount

07 April 2023

Chris 4.4

Gone to the dogs over the last year or so. Behind with features, support don't know what they're doing, all the information on their site is conflicting.

05 April 2023

Sam 8.2

Have had no issues and when I queried about my plan I was answered very quickly even by email, polite and friendly response and all was sorted very fast. Extremely good service.

Pros

Cons

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