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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 June 2023
Liz Treloar 7.0
Been with NOW for years and never any hassles. We just moved house , no hassles of any sort.
Pros
They’re local and ALWAYS answer the phone.
Cons
haven’t come across any.
22 June 2023
Joanne Tonge 10.0
We have received fabulous service with a real person.
21 June 2023
Jo 10.0
Got connect with NOW today. Amazing tech support. Super helpful and very clear ways to understand instructions from the guy in the phone when we needed some help. Speed is much faster than old provider.
16 June 2023
Dave 1.8
Call centre had long wait times and only available on weekdays which is not good if have an issue.
06 June 2023
Faheem Khan 1.0
I signed for 300mbps internet and was getting 30mbps only. They couldn't solve the issue, so I asked to stop the service within one week but got bill for whole month at double the price of contract value which is greedy.
Pros
none
Cons
Charge more than agreed value and very rigid behaviour
05 June 2023
Charles 2.2
Worst support ever. Don't bother to sign up. Expect to wait at least an hour to get through support. I decided to disconnect broadband and gave them a month notice. I'm still being charged after 2 months, phone calls and emails still no help. Worst of the worst support
Pros
no
Cons
no
01 June 2023
Liam Meltzer 9.0
When Contact spend 5 days still not connect my internet at my new address, I found Hotshot on Google as then advertised sameday connect. Initially I had some concerns as their plans were too cheap to be true (the fiber max plan was probably the cheapest in NZ), besides this, I never heard of this company before.
Ring them to confirm and they told me that I wasn't in the Chorus area, so it might take around 24 hours to connect me but they will try prioritize my order, and they guaranteed that all their plans were open term, I can get my money back if they failed to connect me. So I signed up for their fiber 50 the cheapest option, made the payment, set up my router, and waited.
After just 5 hours, I saw the internet connection coming through. After a week long trouble-free experience, I decided to switch to fiber max plan. Speedtest no issues (thanks to my reliable router). I think I will staying with them in the long term.
...read more
Pros
fast connect speed, easy setup, ipv4
Cons
no hyper fibre plan
01 June 2023
Julia Eveni 9.0
Amazing customer services. I would definitely recommend it
Pros
Helpful, friendly, great customer services
Cons
N/A
30 May 2023
Ray Hawken 1.2
With average download speeds of 0.2 Mbps it was a no brainer to find a new provider who provides consistent speeds in excess of 80 Mbps for less than I was paying Farmside . The problem is that Farmside keep signing up customers despite knowing that the towers are congested . If you ring the call centre expect to be waiting a long time and they usually take at least 2 days to respond to emails .
Pros
None
Cons
For $1200 a year I expected a service that reliably connected to the internet when I required it .
29 May 2023
Kate 9.0
Excellent customer service. Highly recommend.
Showing 10 of 2044 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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Switch to Sky Broadband Today!
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Offer ends 30 June 2024.
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Offer ends 30 June 2024.
T&Cs apply.
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T&Cs apply.